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|Title: ||Explaining brand loyalty, dealer sales loyalty and dealer after-sales loyalty: the influence of satisfaction with the car, satisfaction with the sales service and the satisfaction with the after-sales service|
|Authors: ||BLOEMER, Johanna|
|Issue Date: ||1998|
|Citation: ||Journal of consumer satisfaction, dissatisfaction and complaining behavior, 11, p.78 - 90|
|Type: ||Journal Contribution|
|Appears in Collections: ||Research publications|
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