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Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/5531

Title: Integrating service quality and satisfaction: pain in the neck or marketing opportunity?
Authors: BLOEMER, Johanna
de Ruyter, K.
Issue Date: 1995
Citation: Journal of consumer satisfaction, dissatisfaction and complaining behavior, p.44 - 52
URI: http://hdl.handle.net/1942/5531
Type: Journal Contribution
Appears in Collections: Research publications

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