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|Title: ||An organizational change project to improve the quality and the service in the Belgian tax administration|
|Authors: ||MARTENS, Hilda|
|Issue Date: ||1998|
|Publisher: ||Ingolstadt 1998|
|Citation: ||Proceedings of the EIASM Workshop on Quality Management in Services, Ingolstadt April 19-21, 1998. p. 421-428.|
|Type: ||Proceedings Paper|
|Appears in Collections: ||Research publications|
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