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Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/22478

Title: Retrieving resource availability insights from event logs
Authors: Martin, Niels
Bax, Frank
Depaire, Benoît
Caris, An
Issue Date: 2016
Publisher: IEEE
Citation: 2016 IEEE 20th International Enterprise Distributed Object Computing Conference (EDOC), IEEE, p. 69-78
Abstract: Resources are a critical component of a business process as they execute the activities. These resources, especially human resources, are not permanently available and tend to be involved in multiple processes. However, a company might wish to analyze or model a single process. To this end, insights need to be gathered on the availability of a resource for a particular process. This paper presents a procedure to retrieve daily availability records from an event log, which express a resource's availability for the process under analysis while taking into account (i) the temporal dimension of availability and (ii) intermediate availability interruptions. Both the daily availability records themselves and the resource availability metrics that are introduced allow managers and employees to gain understanding in resource allocation to a process. The outlined procedure and metrics are applied to a real-life call center log, showing the need to post-process the daily availability records. Post-processing increases their comprehensiveness and is required to obtain meaningful values for particular metrics.
Notes: Martin, N (reprint author), Hasselt Univ, Agoralaan Bldg D, B-3590 Diepenbeek, Belgium. niels.martin@uhasselt.be
URI: http://hdl.handle.net/1942/22478
DOI: 10.1109/EDOC.2016.7579385
ISI #: 000391250000008
ISBN: 9781467398862
ISSN: 2325-6362
Category: C1
Type: Proceedings Paper
Appears in Collections: Research publications

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