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Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/19119

Title: An exploration and analysis of the building permit application process in five Dutch municipalities
Authors: Martin, Niels
Janssenswillen, Gert
Jouck, Toon
Swennen, Marijke
Hosseinpour, Mehrnush
Masoumigoudarzi, Farahnaz
Issue Date: 2015
Abstract: Similar to other service processes, the process for handling building permit applications is rather unstructured and complex. The goal of this report is to gain insight in the real-life event logs that are provided by five Dutch municipalities as part of the Business Process Intelligence Challenge 2015. Due to the absence of metadata or access to expert knowledge, the PDM methodology is applied to conduct a process analysis. Consequently, three types of analyses are conducted: (i) a control-flow analysis, (ii) a performance analysis and (iii) a role analysis.
URI: http://hdl.handle.net/1942/19119
Link to publication: https://www.win.tue.nl/bpi/lib/exe/fetch.php?media=2015:bpic2015_paper_6.pdf
Category: R2
Type: Research Report
Appears in Collections: Research publications

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