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Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/18120

Title: Workshops as a useful tool to better understand care professionals’ Views of a Lean change program
Authors: SIMONS, Pascale
Benders, Jos
Marneffe, Wim
Pijls-Johannesma, Madelon
Vandijck, Dominique
Issue Date: 2015
Citation: International journal of health care quality assurance, 28 (1), p.64-74
Abstract: Purpose For change programs to succeed, it is vital to have a detailed understanding of employees’ views regarding the program, especially when the proposed changes are potentially contested. Gaining insight into employee perceptions helps managers to decide how to proceed. We conducted two workshops in a radiotherapy institute to assess the benefits and drawbacks, as well as their underlying causes, of a proposed lean change program. Managers’ views on the workshops’ usefulness were charted. Design/methodology/approach Two workshops were organized in which employees predicted positive and negative effects of a lean program. The workshops combined a structured brainstorm (KJ-technique) and an evaluation of the expected effects. Eight top managers judged the workshops’ value on supporting decision making. Findings Fifteen employees participated in the workshops. Participants from workshop 2 reported more expected effects (27 effects; 18 positive) than from workshop 1 (14 effects; 6 positive). However, when effects were categorized, similar results were shown. Three from eight managers scored the results relevant for decision making and four neutral. Seven managers recommended future use of the instrument. Increased employee involvement and bottom-up thinking combined with relatively low costs were appreciated most. Practical implications The workshop could serve as a simple instrument to improve decision making and enhance successful implementation of change programs, as it was expected to enhance employees’ involvement and was relatively easy to conduct and cheap. Originality/value The workshop increased insight into employee views, facilitating adaptive actions by healthcare organization managers.
Notes: Corresponding author: Pascale Simons Corresponding Author’s E-mail: pascale.simons@uhasselt.be
URI: http://hdl.handle.net/1942/18120
Link to publication: http://www.emeraldinsight.com/toc/ijhcqa/28/1
DOI: 10.1108/IJHCQA-01-2014-0007
ISI #: 000372897600006
ISSN: 0952-6862
Category: A1
Type: Journal Contribution
Validation: vabb, 2017
Appears in Collections: Research publications

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