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Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/17864

Title: Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study
Authors: LEROI-WERELDS, Sara
STREUKENS, Sandra
Brady, Michael K.
SWINNEN, Gilbert
Issue Date: 2014
Publisher: SPRINGER
Citation: JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 42 (4), p. 430-451
Abstract: Despite the importance of customer value, considerable divergence of opinion exists on how to adequately conceptualize and measure this construct. In this study, four commonly used methods for measuring customer value (i.e., the methods proposed by Dodds et al. (1991), Gale (1994), Holbrook (1999) and Woodruff and Gardial (1996)) are compared. First and foremost, the psychometric properties of the different methods are evaluated. Next, the authors compare the predictive ability of the different methods with respect to key outcome variables (i.e., satisfaction, word of mouth, repurchase intention). Finally, the methods are compared based on their relative practicality and actionability. The authors' findings show that each method has its own benefits and costs and should be used based on its suitability for a particular application. The paper culminates with a prescriptive flowchart that summarizes the main findings and provides direction for choosing the optimal value measurement method.
Notes: [Leroi-Werelds, Sara; Streukens, Sandra; Swinnen, Gilbert] Hasselt Univ, Dept Mkt & Strategy, B-3590 Diepenbeek, Belgium. [Brady, Michael K.] Florida State Univ, Coll Business, Dept Mkt, Tallahassee, FL 32306 USA.
URI: http://hdl.handle.net/1942/17864
Link to publication: The final publication is available at http://link.springer.com/article/10.1007%2Fs11747-013-0363-4
DOI: 10.1007/s11747-013-0363-4
ISI #: 000340563300006
ISSN: 0092-0703
Category: A1
Type: Journal Contribution
Validation: ecoom, 2015
Appears in Collections: Research publications

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