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Please use this identifier to cite or link to this item: http://hdl.handle.net/1942/1384

Title: The EFQM self-assessment model in performance management
Authors: SCHREURS, Jeanne
MOREAU, Rachel
Issue Date: 2006
Publisher: EUROSIS
Citation: ECEC '2006: 13TH EUROPEAN CONCURRENT ENGINEERING CONFERENCE. p. 99-103.
Abstract: Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. In performance management a new category of systems and processes have been setup linked with the need to integrate strategy and key indicators of performance into management processes, and to exploit technology to improve monitoring, management reporting, and decisionmaking. Starting from the EFQM model we identified critical performance indicators that will result in improving business performance on the path to excellence. We developed a tool SCAN consisting of questions about 42 aspects. We developed a system SCANA reporting over the answers of the management team.
URI: http://hdl.handle.net/1942/1384
ISI #: 000243874600014
ISBN: 978-90-77381-24-3
Category: C1
Type: Proceedings Paper
Validation: ecoom, 2008
Appears in Collections: Research publications

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